This Privacy Policy explains what personal information crown88 collects from Filipino players, how that information is used, who it may be shared with, how it is protected, and what rights you have over your own data. Please read this document carefully alongside the crown88 Terms and Conditions.
Important: By creating an account or using the crown88 platform at crown88.lat, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree, please discontinue use of the platform.
1.1 This Privacy Policy applies to all personal information collected by crown88 ("we", "us", "our") in connection with the registration, maintenance, and use of accounts on the crown88 online gaming platform accessible at crown88.lat (the "Platform"), including all game lobbies, cashier functions, customer support interactions, and marketing communications.
1.2 crown88 is committed to protecting the personal information of Filipino players in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines (the "DPA"), its Implementing Rules and Regulations, and the standards of the National Privacy Commission (NPC). Where applicable, crown88 also aligns its data handling practices with international best-practice frameworks.
1.3 This Policy applies to all current and former registered players, applicants for registration, and visitors to the crown88 Platform. It does not cover third-party websites or services that may be linked from the Platform — those are governed by their own privacy policies.
2.1 For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, the data controller responsible for personal information collected through the crown88 Platform is the operator of crown88.lat.
2.2 All inquiries, requests, and concerns relating to personal data may be directed to the crown88 Data Privacy contact via email at [email protected] with the subject line "Data Privacy Request." We aim to acknowledge all data privacy requests within 3 business days and to resolve them within the timeframes prescribed by the DPA.
crown88 collects the following categories of personal information:
| Data Type | Specific Items Collected | Required? |
|---|---|---|
| Identity | Full legal name, date of birth, nationality | Required (KYC) |
| Contact | Email address, Philippine mobile number | Required |
| Credentials | Username, encrypted password hash | Required |
| Government ID | ID type, ID number, ID image (front and back), selfie with ID | Required (before first withdrawal) |
| Address | Residential address in the Philippines | Required (KYC) |
| Data Type | Specific Items Collected | Purpose |
|---|---|---|
| GCash / PayMaya | Registered mobile number linked to wallet, transaction reference numbers | Deposits & withdrawals |
| Bank Account | Bank name (BDO/BPI/Metrobank), account name, account number (partially masked in display) | Bank transfer withdrawals |
| Transaction Records | Deposit amounts, withdrawal amounts, dates, payment method used | AML compliance, dispute resolution |
Crown88 records all gaming activity associated with a Player's Account including: game titles played, bet amounts per round, session start and end times, winnings and losses per session, bonus participation and wagering progress, and any responsible gaming limits set by the Player.
When you access crown88, technical data is automatically collected, including: IP address, device type and operating system, browser type and version, session cookies and identifiers, approximate geographic location (derived from IP address), and platform access timestamps.
Records of any communication between you and the crown88 support team are retained, including live chat transcripts, email correspondence, and any documentation submitted in connection with disputes, KYC, or responsible gaming requests.
crown88 never collects full payment card numbers. All payment interactions with GCash, PayMaya, or banking partners are conducted through encrypted channels with those respective providers — crown88 receives only confirmation and transaction reference data, not raw card or wallet credentials.
crown88 collects personal information through the following means:
crown88 uses your personal information for the following purposes:
In accordance with the Data Privacy Act of 2012, crown88 processes your personal information on the following legal bases:
| Processing Activity | Legal Basis |
|---|---|
| Account creation and authentication | Performance of a contract (your Account Terms) |
| Payment processing | Performance of a contract |
| KYC identity verification | Compliance with legal obligation (PAGCOR / AML regulations) |
| AML transaction monitoring | Compliance with legal obligation |
| Responsible gaming monitoring | Legitimate interest (player protection) / Legal obligation |
| Fraud prevention | Legitimate interest (platform security) |
| Marketing communications | Consent (you may opt out at any time) |
| Platform analytics (anonymised) | Legitimate interest (service improvement) |
7.1 crown88 does not sell your personal information to third parties. We do not share your data for purposes other than those described in this Policy without your explicit consent.
7.2 We share personal information with the following categories of third parties only to the extent necessary for the purposes described in Section 5:
7.3 crown88 does not transfer personal information outside the Philippines except where required by a game provider or payment processor whose data infrastructure is partially located abroad. In such cases, crown88 takes reasonable steps to ensure the data is protected to a standard at least equivalent to Philippine DPA requirements.
Third parties who receive data from crown88 are required by contract to process it only for the specified purpose, to maintain appropriate security standards, and not to share it further without crown88's written authorisation.
8.1 crown88 uses cookies and similar browser-based storage technologies on crown88.lat. These help the Platform function correctly, keep you logged in during your session, remember your preferences, and provide anonymous usage analytics.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session authentication, security tokens, CSRF protection. Required for the Platform to function. | No — essential |
| Functional | Remembering login preferences (e.g., "Remember Me"), language settings, and responsible gaming reminder intervals. | Yes — affects functionality |
| Analytics | Anonymous usage data (page views, session duration, feature usage). Helps crown88 improve the platform. No personal identity is associated with these cookies. | Yes |
8.2 crown88 does not use third-party advertising cookies or cross-site tracking cookies. The Platform does not contain social media pixel trackers.
8.3 Players may manage cookie preferences through their browser settings. Disabling strictly necessary cookies will impair the Platform's ability to authenticate your session and may prevent login. Disabling analytics cookies does not affect gameplay or account functions.
9.1 crown88 retains personal information for as long as necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods required by law and regulatory obligation:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | PAGCOR / AML regulatory requirement |
| KYC documents | Duration of account + 5 years post-closure | AML compliance |
| Financial transaction records | 7 years from transaction date | AMLC regulatory requirement |
| Gaming activity records | 5 years from activity date | PAGCOR regulatory requirement / dispute resolution |
| Support communications | 3 years from last communication | Dispute resolution / legal claims |
| Marketing preferences | Until opt-out, then deleted within 30 days | Consent withdrawal |
| Analytics (anonymised) | 24 months, then aggregated | Platform improvement |
9.2 Upon expiry of the applicable retention period, personal information is securely deleted or anonymised. Anonymised data (from which no individual can be identified) may be retained indefinitely for statistical purposes.
10.1 crown88 implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Specific measures in place include:
10.2 In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected Players, crown88 will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected Players without undue delay in accordance with the DPA's breach notification requirements.
No internet transmission is completely secure. While crown88 takes all reasonable precautions, players are reminded to protect their own Account credentials — crown88 will never ask for your password via SMS, email, or chat. If you suspect your Account has been accessed without your authorisation, contact support immediately via live chat.
Under the Data Privacy Act of 2012, Players have the following rights in respect of their personal information held by crown88:
| Right | Description | How to Exercise |
|---|---|---|
| Right to Information | The right to be informed of what personal data crown88 holds about you and how it is processed. | Email request to [email protected] |
| Right to Access | The right to obtain a copy of the personal data crown88 holds about you. | Email request — processed within 15 business days |
| Right to Correction | The right to have inaccurate or incomplete personal data corrected or updated. | Account settings (for basic data) or email request for ID-linked data |
| Right to Erasure | The right to request deletion of personal data that is no longer necessary, where processing was based on consent that has been withdrawn, or where data was unlawfully processed — subject to retention obligations under Section 9. | Email request — crown88 will advise on scope given legal retention obligations |
| Right to Object | The right to object to processing of personal data for direct marketing purposes. crown88 will cease marketing communications upon receipt of an opt-out. | Unsubscribe link in marketing emails, or Account settings → Communications |
| Right to Data Portability | The right to receive a copy of your personal data in a commonly used, machine-readable format. | Email request |
| Right to Complain | The right to lodge a complaint with the National Privacy Commission if you believe crown88 has processed your personal data unlawfully. | National Privacy Commission — privacy.gov.ph |
To exercise any of the above rights, please contact crown88 at [email protected] with the subject line "Data Privacy Request." crown88 may require identity verification before fulfilling certain requests to ensure the security of personal data.
12.1 The crown88 platform is strictly intended for adults aged 21 years and above in compliance with PAGCOR's minimum age requirement for online gaming in the Philippines. crown88 does not knowingly collect personal information from individuals under 21 years of age.
12.2 If crown88 becomes aware that personal information has been collected from an individual under the age of 21, the Account will be suspended, the data will be securely deleted to the extent not required by legal obligations, and any deposits will be returned in accordance with crown88's Terms and Conditions and PAGCOR guidance.
12.3 Parents and guardians who believe their child has registered for a crown88 Account should contact support immediately at [email protected].
13.1 crown88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or the scope of Platform services. Material changes will be communicated to registered Players via email to their registered email address and/or via a notice displayed on the Platform prior to the effective date of the change.
13.2 The current version of this Privacy Policy, together with its effective date and version number, is always accessible at crown88.lat/privacy-policy. Players are encouraged to review this Policy periodically.
13.3 Continued use of the crown88 Platform following the effective date of any amendment constitutes acceptance of the updated Privacy Policy.
For all data privacy inquiries, access requests, corrections, erasure requests, complaints, or other matters relating to this Privacy Policy, please contact crown88 using the following details:
crown88 Data Privacy
Subject line: "Data Privacy Request"
Email: [email protected]
Live Chat: Available 24/7 at crown88.lat
For matters not resolved to your satisfaction, you may also contact the National Privacy Commission of the Philippines. For related legal terms governing your Account, please refer to our Terms & Conditions.
These aren't checkbox statements — they describe how the crown88 platform is actually built and operated from a data privacy standpoint.
Every session on crown88 — from login to gameplay to cashier — is encrypted with 256-bit SSL/TLS. Your login credentials, payment data, and personal details are never transmitted in plain text. This applies equally to mobile and desktop access.
crown88 does not sell, rent, or trade your personal information to advertisers, data brokers, or any other commercial third party. Data sharing is limited to what is operationally necessary — payment processing, KYC, regulatory compliance — and nothing beyond that.
crown88 operates in alignment with Republic Act No. 10173, the Data Privacy Act of 2012. Your rights under Philippine privacy law — including the right to access, correction, erasure, and portability — are fully honoured and can be exercised by contacting the crown88 support team.
Two-factor authentication is available on every crown88 account and strongly recommended. With 2FA enabled, even if your password is compromised, an attacker cannot access your account without the OTP sent to your registered Philippine mobile number or authenticator app.
crown88 doesn't hold your data indefinitely. Section 9 of this Policy specifies exactly how long each category of data is retained and why. When retention periods expire, data is securely deleted or irreversibly anonymised — not simply archived indefinitely.
If you don't want marketing emails or SMS from crown88, opting out is instant — via the unsubscribe link in any marketing email or through Account settings under Communications. crown88 will not re-subscribe you after an opt-out, and your gameplay and account access are completely unaffected by your marketing preference.
256-bit SSL, full DPA 2012 compliance, no data sales, and a transparent privacy framework. Play slots, live casino, bingo, and sports betting on a platform that takes your privacy seriously. 21+ only.
For entertainment purposes only. Must be 21 or older to play. Please gamble responsibly.